Technical Skills

  • Citrix XenApp (4.5/5/6.5), and Citrix Provisioning Services
  • Windows Active Directory, Group Policy, and Windows Server Management
  • VMware vSphere and vCenter Server
  • Powershell scripting
  • Advanced knowledge of computer hardware and networking utilities
  • Printers and printer related hardware
  • Windows Desktop environments (XP/Vista/7/8/10)
  • Well-developed client interaction and communication skills


Work Experience

Senior System Engineer, April 2013-Present
CernerWorks Client Operations, Cerner Corporation; Kansas City, Missouri

  • Managed and supported multiple large scale client Citrix environments for application delivery
  • Managed and supported client IBM Websphere cells and application hosting
  • Built and maintained department-wide Powershell scripts for monitoring and maintenance
  • Coordinated with Linux Middleware and Oracle Database teams for troubleshooting and support
  • Coordinated with clients and application teams to set standards and documentation for Cerner proprietary software solutions
  • Developed implementation standards for various third party software; SAP Business Objects, Nuance Dragon Medical One, Goliath Monitor IT, etc.
  • Led two-week training session in Bangalore, India


IT Director, April 2011-Aptril 2013
Management and Information Systems, Satanta District Hospital; Satanta, Kansas

  • Set department budget, purchasing, and long term organization strategy
  • Coordinated with department heads and third party vendors for hardware/software integration
  • Managed servers and system wide software
  • Managed network equipment including switches, routers and access points
  • Troubleshot and repaired computer software and computer related hardware
  • Managed cell phones, wired POTS telephones, and voicemail system
  • Oversaw system backups, archiving and disaster recovery
  • Oversaw HIPAA security policy implementation and network integrity
  • Plan and implement additions, deletions, and modifications to the network infrastructure


PC Support Technician, August 2007-April 2011
Computing and Telecommunications Center; Fort Hays State University; Hays, Kansas

  • Troubleshot and repaired faculty and staff computers and computer related hardware
  • Installed, configured and troubleshot software and operating systems
  • Setup and installed new or replacement faculty and staff computers
  • Worked with faculty and staff to solve problems remotely using telephone skills


Bachelor of Arts in Information Networking and Telecommunications
Emphasis: Computer Networking
Fort Hays State University, Hays, KS

Awards, Honors and Certifications

  • Best Managed Client System – 2013, CernerWorks
  • Cerner “Night on the Town” Award
  • CernerWorks ClientOps Associate Recognition Award
  • VMWare Course Certification
  • CCNA Exploration: Routing Protocols and Concepts, Course Certification
  • Fort Hays State University Deans Honor Roll
  • Fort Hays State University Silver Award Scholarship
  • Fort Hays State University Excellence Award Scholarship

References available upon request